Emergency Procedure

In the event of an emergency please contact the appropriate contact. If the matter is life threatening contact 000.

We ask you contact and update your Property Manager as soon as possible.

Fire, Ambulance, Police and Rescue

  • Emergency services State Emergency Service 132 500 www.ses.nsw.gov.au
  • NSW Police 000 www.police.nsw.gov.au
  • Fire and Rescue NSW 000 www.fire.nsw.gov.au
  • NSW Ambulance 000 www.ambulance.nsw.gov.au

Tweed Shire Council & Gold Coast City Council

  • Council contact details Phone 1300 292 872 (02) 6670 24076 6060 After hours 1800 818 326 Web www.tweed.nsw.gov.au
  • City of Gold Coast goldcoastcity.com.au/ Afterhours emergency 1800 637 000 General enquiries 1300 465 326
  • City of Gold Coast Disaster Hotline 1800 606 000.

Plumbing

  • Coastline Plumbing & Gas 0404360645
  • Phil Klein Plumbing 0412789519
  • Edwards Plumbing 0410464945

Electrician

  • Glen Owen Electrical 0409747275
  • Larkin Electrical 0266721737

Air Conditioning

  • A.J Wilcox Air and Electrical 0755234808
  • COOL-A-BAH Cooling Services 02 66723535

Carpet Services

  • Monarch Prestige Clean 1800725666

Animal Emergencies

  • Tweed Council Pound 6676 6060
  • Wires Northern Rivers Hotline 66281898
  • Currumbin Wildlife Sanctuary (07) 5534 1266
  • Animal Emergency Centre 07 5593 4544

Support/Life lines

  • Counselling services Lifeline 13 11 14
  • Salvos Care Line 1300 363 622
  • Beyond Blue 1300 224 636
  • Kids Help Line 1300 551 800

Insurance Providers

  • AAMI 13 22 44 www.aami.com.au
  • Allianz 13 10 00 www.allianz.com.au
  • APIA 1300 137 103 www.apia.com.au
  • Australian Seniors 1800 003 818 www.seniors.com.au
  • CGU Insurance 13 15 32 www.cgu.com.au
  • NRMA 13 21 32 www.nrma.com.au
  • RACQ 13 19 05 www.racq.com.au
  • Suncorp 13 11 55 www.suncorp.com.au
  • Westpac 1300 009 684 www.westpac.com.au
  • Terri Scheer 1800 804 016 www.terrischeer.com.au
  • EBM 1300 467 873 www.ebminsurance.com.au

Electricity providers

  • Essential Energy List of outages 132 080 www.essentialenergy.com.au/content/unplanned1
  • AGL Gas and Electricity 1300 763 106 (emergency or gas leaks) 1300 763 342 (LPG emergencies or faults)
  • Country/Origin Energy 13 19 62 (emergency) www.countryenergy.com.au
  • Energy Australia 13 19 62 (emergency) 13 62 62 (loss of supply)
  • Integral Energy 13 19 62 (emergency) 13 37 53 (inquiries)

Phone providers

  • Optus 13 39 37 (service issues/faults)
  • Telstra 13 22 03 (home phones) 125 111 (mobiles)
  • Vodaphone 1800 638 638
  • Virgin Mobile 1300 555 100

Road closures and assistance

  • Roads and Maritime Services 131 500 www.rms.nsw.gov.au
  • MyRoadInfo www.northernrivers.myroadinfo.com.au
  • NRMA Motoring and Services 13 11 11 www.mynrma.com.au
  • RACQ 13 19 05 www.racq.com.au

Weather

  • Weather information Bureau of Meteorology www.bom.gov.au
  • Northern Rivers forecasts www.bom.gov.au/nsw/forecasts/northernrivers.shtml
  • Northern Rivers flood information www.bom.gov.au/nsw/flood/northcoast.shtml
  • ABC North Coast 1300 659 994 www.abc.net.au/northcoast
  • National Parks and Wildlife Services www.nationalparks.nsw.gov.au/alert/state-alerts

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